Frequently Asked Questions

General

Are you licensed and insured?

Yes — Bluebird Cleaning is fully licensed and insured, so you can feel confident having us in your home or business. We take your trust and your space seriously, and we work hard to deliver reliable service with peace of mind.

Are your crews supervised?

Yes, all our crews are supervised. Currently our crews are directly supervised by an owner in the field.

What do you do to avoid cross contamination between other homes/offices and mine?

We use completely different and clean towels and rags between each property. Each home or office is assigned their own cleaning bundle which we use each visit and clean at the end of each week. All our equipment is cleaned and disinfected to ensure we are not carrying any contaminants back into your home.

How do you access my home or office for cleaning services?

We can arrange access in several ways. Typically, we carry a spare key, but other options include using a lockbox or a hide-a-key. We'll work with you to find the best solution.

Do I have to sign any lengthy and binding contracts?

No. You will not be tied down to any contracts, and there is no fine print or hidden fees.

Can I cancel anytime?

Yes, we allow our clients to cancel anytime.

How far in advance do I need to book a cleaning service?

We recommend booking your cleaning service at least a week in advance to ensure availability. However, we may be able to accommodate last-minute bookings depending on our schedule — call us at (202) 415-8017 and we'll see what we can do.

How does a professional cleaning service differ from a maid?

A professional cleaning service like ours offers comprehensive cleaning solutions tailored to your needs, while a maid typically handles more routine household chores. For detailed information, feel free to call us or look through our service list.

Billing & Pricing

What payments do you accept?

We accept cash, check, and all major credit cards.

When do I need to pay for your cleaning services?

For residential services, payment is due upon completion. Commercial services may have different terms, so please check with us for details.

What is your cancellation policy?

We ask that you give us at least 3 days heads up for all cancellations. We reserve the right to charge half the quoted cleaning rate in the case of a cancellation within the 3 day window.

How does the 100% satisfaction guarantee work?

We are so confident in our cleaning services that we back every visit with a 100% satisfaction guarantee. If for any reason you do not like your service, we will return to make it right. If we fail to remedy the situation, your service is on us.

Routine Cleaning

How often should I schedule routine cleaning?

Most clients choose weekly, bi-weekly or monthly service. We'll talk through your home's size, how it's used and your budget, and recommend a frequency that keeps it comfortable without paying for visits you don't need.

Will I get the same cleaners each visit?

That's how we prefer to run it. Clients tell us consistency is one of the things they value most about working with us — the same team learns your home and your preferences.

Do I need to be home during the cleaning?

No. We can arrange access with a spare key, a lockbox or a hide-a-key, whichever you're most comfortable with.

Do you bring your own supplies and equipment?

Yes. Our crews arrive with top-of-the-line equipment and eco-friendly products, plus a fresh cleaning bundle assigned to your home.

Deep Cleaning

What's the difference between a deep clean and a routine clean?

A deep clean covers everything a routine visit does, plus the areas that regular cleaning usually skips — baseboards and crown molding, inside and behind the oven, refrigerator and microwave, grout and tile scrubbing, upholstery and under cushions, vents and fans, and interior windows.

Do I need a deep clean before starting routine service?

We recommend it. Starting with a deep clean brings the whole home up to a consistent baseline, which means every routine visit after that goes further in the same amount of time.

Can I book a one-time deep clean without signing up for recurring service?

Yes. Plenty of clients book a single deep clean before a party, at the change of seasons, or after a renovation. There is no contract and no obligation to continue.

Do you deep clean offices as well as homes?

Yes. Our deep cleaning service covers both homes and commercial spaces. Get in touch and we'll build a scope around your building.

Move In/Out Cleaning

What's included in a move in/out cleaning?

Dusting, vacuuming and wiping down all surfaces; kitchen appliances, cabinets, countertops and sinks; sanitizing toilets, showers, tubs, sinks and mirrors; vacuuming carpets and mopping hard floors; streak-free interior window cleaning; and emptying trash bins and removing any items left behind.

Should the home be empty before you clean?

An empty home lets our crew reach every surface, so it produces the best result. If your timeline doesn't allow it, tell us what will still be in place and we'll plan around it.

Can you work around a tight moving timeline?

Often, yes. We schedule move-out cleans around closing and hand-over dates all the time — including same-weekend turnarounds. Call us at (202) 415-8017 with your dates and we'll tell you honestly what we can fit.

Will this cleaning help me get my deposit back?

That's exactly what it's designed for. Our move-out clean covers the areas landlords and property managers inspect most closely.

Office Cleaning

Can you clean outside of our business hours?

Yes. We design cleaning schedules that align with your operating hours so the work causes as little disruption as possible — before opening, after closing or overnight.

What does a standard office clean cover?

Desks, chairs and office equipment dusted and sanitized; carpets vacuumed and hard floors mopped; windows, sills and light fixtures cleaned; break rooms and kitchens tidied and disinfected; restrooms sanitized and supplies replenished; trash emptied and liners replaced; and reception and conference rooms polished and presentable.

Do commercial clients pay on different terms than residential clients?

They can. Residential payment is due on completion, while commercial services may have different terms. Ask us when we quote your building.

What kinds of commercial spaces do you clean?

Offices, retail stores and other commercial spaces across lower Montgomery County. If you're not sure whether your space is a fit, call (202) 415-8017 and ask.

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